1. The service
Overcap provides a cloud omnichannel chat, CRM and analytics service. We target 99.9% uptime; an SLA document with guarantees and credits is available on corporate plans.
2. Account
You are responsible for the confidentiality of credentials and all activity in your account. Notify us at security@overcap.ru if you suspect a compromise.
3. Plans and billing
Subscriptions are billed monthly or annually per the price list at /pricing. Card (Stripe) or invoice for corporates. VAT is added per the buyer's country rules. Prices may change with 30 days' notice prior to the next billing cycle.
4. Refunds and cancellation
30-day refund window on annual plans when trial limits weren't exceeded. Monthly plans cannot be refunded for an active period; cancel any time via Settings → Billing.
5. Acceptable use
You may not use Overcap for spam, phishing, illegal content, violating third-party rights, reverse-engineering the platform, or scraping other accounts. We may suspend accounts for violations.
6. Intellectual property
The platform and its code are owned by Overcap GmbH. Content you upload (conversations, files, widget settings) remains yours. We receive a limited right to process your content solely as needed to deliver the service.
7. Liability
The service is provided as-is. Our aggregate liability is capped at fees paid by you over the prior 12 months. These caps do not apply to wilful misconduct, gross negligence, or breach of GDPR Art. 32 (security of processing).
8. Governing law
These terms are governed by the laws of Germany. Disputes fall under the jurisdiction of Berlin courts, unless mandatory consumer law provides otherwise.
9. Contact
Contract questions — legal@overcap.ru. General — hello@overcap.ru.