Legal
Terms of service.
The agreement between you (User) and IE Spiridonov Dmitry Vadimovich (hereinafter — “the Operator”, “Overcap”). By using the service you agree to these terms.
LAST UPDATED
April 1, 2026
1. The service
Overcap provides a cloud omnichannel chat, CRM and analytics service. We target 99.9% uptime; an SLA document with guarantees and credits is available on corporate plans.
2. Account
You are responsible for the confidentiality of credentials and all activity in your account. Notify us at support@overcap.ru if you suspect a compromise.
3. Plans and payment terms
3.1. Plans and pricing. Current plans and prices are published at /pricing. Prices include all applicable taxes. The Operator may change pricing with at least 30 days' notice prior to the next billing cycle.
3.2. Payment methods. We accept Visa, Mastercard, MIR, SBP and other methods supported by the UnitPay payment aggregator. All payments are processed online through UnitPay's secure form; card data never reaches the Operator.
3.3. When the service is rendered. The service is deemed rendered upon receipt of payment by the Operator and activation of the corresponding plan in the User's dashboard. Access is granted automatically within minutes of a successful payment.
3.4. Billing cycle. Subscription runs for one calendar month or one calendar year from activation. The next payment is charged automatically at the end of the current cycle unless the User has cancelled.
3.5. Receipts. After each successful payment the User receives an electronic receipt by email (per Russian Federal Law 54-FZ) and can also download it from the “Billing” section of the dashboard.
3.6. Cancelling the subscription. Users can cancel auto-renewal at any time in “Billing” inside the dashboard. Access remains until the end of the paid period.
4. Refunds
4.1. Standard refund window. A refund is available within 3 calendar days of the subscription payment, provided the User has not used the service (no widget messages sent, no CRM dialogs created, no heatmaps generated).
4.2. Refunds outside the window. Refunds are also issued if (a) the service was unavailable for over 24 consecutive hours due to the Operator; (b) the Operator unilaterally terminates the service through no fault of the User; (c) a duplicate or otherwise technically incorrect charge occurred.
4.3. How to request a refund. Email support@overcap.ru with your account email, the payment date and amount, the UnitPay transaction number (if available) and the reason for the request.
4.4. Processing time. Refund requests are reviewed within 3 business days. Refunds are returned to the original payment method; the time to appear on your statement depends on the issuing bank and is typically 3–10 business days.
4.5. Non-refundable. Refunds are not issued where the User has used the service for more than 3 days, where custom integrations or paid work have been delivered, or where the account was suspended for violating Section 5.
5. Acceptable use
You may not use Overcap for spam, phishing, illegal content, violating third-party rights, reverse-engineering the platform, or scraping other accounts. We may suspend accounts for violations.
6. Intellectual property
The platform and its source code are owned by the Operator (IE Spiridonov D. V.). Content you upload (conversations, files, widget settings, CRM data) remains yours. The Operator receives a limited right to process your content solely as needed to deliver the service.
7. Liability
The service is provided as-is. The Operator's aggregate liability is capped at fees paid by you over the prior 12 months. These caps do not apply to wilful misconduct, gross negligence, or breach of GDPR Art. 32 (security of processing).
8. Governing law
These terms are governed by the laws of the Russian Federation. Disputes are heard at the place of registration of the Operator (IE Spiridonov D. V.), unless mandatory law provides otherwise (including consumer-protection rules).
9. Operator details and contact
Contract and refund questions — support@overcap.ru. General — info@overcap.ru.
LEGAL ENTITY
Legal nameIndividual Entrepreneur Spiridonov Dmitry Vadimovich
Short formIE Spiridonov D. V.
OGRNIP324762700012347
INN (Tax ID)760806658219
Registered address152020, Yaroslavl Region, Pereslavl-Zalessky, Krasnoekhovskaya str., 12-20
Emailinfo@overcap.ru
Websitehttps://overcap.ru