Talk to your visitors. Then understand them.
Overcap combines an embeddable chat widget with Hotjar-grade analytics — so you don't have to pay for two tools.
Real-time chat widget
Lightweight (<55 KB) embeddable widget with instant message delivery, typing indicators, file attachments and voice support. Themeable to match any brand.
- Custom logo, colors, copy
- Pre-chat form (configurable fields)
- Markdown in operator replies
- Mobile-fullscreen + dark mode
Hotjar-style heatmap
Visualise where visitors actually click. Aggregated bins on a real screenshot of the page — with rage-click detection.
- Click / move / scroll heatmaps
- Rage-click alerts
- Per-device segmentation
- Auto-refresh every 15 seconds
Page snapshots
Server-side full-page screenshots so heatmap data never drifts away from your live site, even after redesigns.
- On-demand re-render
- Per-viewport (desktop / tablet / mobile)
- JPEG q78 — fast loads
- Stored locally, no third-party CDN
Everything else you'd expect
Multi-site dashboard
One operator inbox for every website you embed the widget on.
Web push notifications
Operators get desktop pings when a visitor sends a new message.
Audit log
Every assignment, status change and message edit is recorded for compliance.
Auto-responses
Set up canned replies and auto-greetings to handle common questions instantly.
AI suggest replies
Optional Claude integration that suggests on-brand responses based on the conversation.
SLA & metrics
First-response, resolution time, CSAT, and conversation volume per operator.
Mobile PWA
Installable operator app with push notifications on iOS / Android.
Row-level security
Postgres RLS isolates every organisation. Service-role calls only on the server.
Channels
Connect Telegram, WhatsApp, VK, email — answer everything from one inbox.