Question 1

How much does Overcap cost?

Accepted Answer

Every new account gets 30 days of Pro for free, no card. After that: Free — $0 (1 website, 1 operator, 100 conversations a month), Pro — $19 a month, Business — $49 a month. Paying yearly saves 20%.

Question 2

What happens after the trial?

Accepted Answer

The account moves to the Free plan automatically and all data is kept. You can pay for Pro or Business any time under Billing.

Question 3

Will I be charged automatically?

Accepted Answer

No. You pay for a month or a year — no auto-renewal and no saved card.

Question 4

How fast can I install the widget?

Accepted Answer

Usually in 5 minutes. WordPress/WooCommerce, OpenCart, Joomla and 1C-Bitrix have ready modules; Tilda and any other site need one snippet. The wizard in the dashboard checks that everything works.

Question 5

Which channels can I connect?

Accepted Answer

Website (widget), Telegram, WhatsApp, VK, Avito and Email. Every message lands in one Inbox and you reply from there.

Question 6

Can it replace a separate chat, heatmap tool and CRM?

Accepted Answer

If you currently pay separately for live chat, heatmaps and a CRM, Overcap has all three in one subscription, already connected: a chat visitor becomes a CRM contact and their orders show up on the contact card.

Question 7

Where is data stored?

Accepted Answer

On our dedicated server in Kazakhstan (Almaty), in PostgreSQL. Traffic is encrypted (TLS 1.3); backups are encrypted and copied off the server daily. 152-FZ applies for users in Russia.

Question 8

Is there a mobile app?

Accepted Answer

The dashboard installs on your phone as an app (PWA) with push notifications on iOS and Android. A dedicated operator app is being prepared for release.

Question 9

Can a company pay by invoice?

Accepted Answer

Yes. Email info@overcap.ru with your company details and plan — we'll issue an invoice.

Question 10

Can I get a refund?

Accepted Answer

Yes, within 3 days of payment. Email support@overcap.ru with the payment reference.

Frequent questions.